At Mailercloud.com, Protecting your privacy and the privacy of
anyone receiving your email is very important to us. The purpose of
Mailercloud’s Services and describes the kind of information we
process, how it is processed and why.
We are Luvia Digital LTD company (Registered in the United Kingdom, Company number 10674856) We provide email marketing and CRM software as a service. We process Personal Data as a Processor on behalf of the Customer.
1.1. "Controller" means an entity that determines the purposes and
means of the processing of Personal Data.
1.2. "Customer" means a person or entity that is registered with Mailercloud.com to use the Services.
1.3. "Data Protection Laws" means all data protection and privacy laws and regulations of the EU, EEA and their member states, Switzerland and the United Kingdom, applicable to the Processing of Personal Data.
1.4. "GDPR" means the Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
1.5. "Personal Data" means any information relating to an identified or identifiable natural person.
1.6. "Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction. "Process", "Processes" and "Processed" shall be interpreted accordingly.
1.7. "Processor" means a natural or legal person, public authority, agency, or any other body which processes Personal Data on behalf of the Controller.
1.8. "Services" means any product or service provided by Mailercloud pursuant to Mailercloud’s Terms of Service ("TOS").
1.9. “Subscriber” means a person Customer contacts through our Services.
1.10. “We”, “us”, and “our” refer to the Mailercloud.
Mailercloud collects both “Personal Data” and “Non-Personal Data”
about you and will process this data for the duration of the
Services, as described in the TOS:
3.1. Personal Data:
4.1. Mailercloud uses collected information for the operation of the
Services, to maintain the quality of the Service, to provide general
statistics regarding use of the Service, to promote and analyze the
Services, to provide customer support and send information about the
Services, to protect the rights and safety of Customers,
Subscribers, third-parties and our own, to send customised
informational or promotional content and provide suggestions
according to marketing preferences, to ensure observance of our TOS
and meet the legal requirements, to verify identity and provided
information, manage payments, to understand demographics, customer
interests and needs, and other trends among users, and for other
5.1. Data provided by our Customers: Customers may import into the
Services Personal Data they have collected from their Subscribers or
other individuals. We have no direct relationship with Customers’
Subscribers or any individuals other than our Customers. Our
Processing of Personal Data is based on the data subject freely
given consent and Customers are responsible for making sure they
have the necessary permissions for us to Process Personal Data about
Subscribers or other individuals.
5.2. Tracking technologies: in connection with the performance of the Services, Mailercloud uses:
5.3. Log Data monitoring: we may collect log data whenever you
access our tool. This data could include things like an IP address,
browser type and version, the pages you visit on Mailercloud and
other user statistics. When you access Mailercloud with a mobile
device, log data may include the type of device, your mobile unique
ID, the IP address of your device, mobile operating system and other
6.1. We will never sell, rent, or lease your Personal Data to a
third party, but we may share collected information for the purposes
Mailercloud provide, improve, promote or support Services, that help
with our business operations and assist in the delivery of our
Services, or who perform services for us, in order to prevent damage
to our property or for safety reasons, for example, payment
processors, hosting services, analytics, content delivery services,
advertising partners, etc., in a manner that is consistent with this
required to do so by law or if you violate our TOS.
6.2. We may disclose Non-Personal Data for any purpose because this information cannot be used to identify you or another person.
7.1. From time to time you may receive from us emails related to
your use of Mailercloud. Based on the Personal Data that you provide
us, we may communicate with you in response to your inquiries to
provide the Services you request and to manage your account. We may
also use your Personal Data to send you updates and other
promotional communications. We may still send important messages
regarding administrative matters, updates, disputes, and customer
service issues that are required to provide the Services.
7.2. If a Subscriber no longer wants to be contacted by one of our Customers, he can unsubscribe directly from that Customers’ newsletter or contact the Customer directly to update or delete the data. If a Subscriber contacts us, we will refer him to that Customer. We will retain personal information we process on behalf of our Customers for as long as needed to provide our Services or to comply with our obligations.
8.1. Mailercloud takes reasonable precautions, technical and
organizational security measures to ensure a level of security
appropriate to the risk, follows industry best practices in order to
protect your Personal Data from any unauthorized or unlawful breach
of security that leads to the accidental or unlawful destruction,
loss, alteration, unauthorized disclosure of or access to Personal
Data and to preserve the security and confidentiality of the data.
However, these measures do not guarantee that your information will
not be accessed, disclosed, altered or destroyed by breach of such
precautions. By using our Service, you acknowledge that you
understand and agree to assume these risks.
8.2. The customer is responsible for reviewing the information made available by Mailercloud relating to its data security and making an independent determination as to whether the Services meet Customer’s requirements and legal obligations under Data Protection Laws. Also, Customer is responsible for its secure use of the Services, including securing its account authentication credentials, protecting the security of Personal Data when in transit to and from the Services and taking any appropriate steps to securely encrypt or backup any Personal Data uploaded to the Services.
9.1. We reserve the right to monitor your lists, content and response data from time to time to make sure they comply with our TOS, we will never share, sell or rent your customer data to anyone for any reason.
By using the Service, you represent that you are at least 18 years of age.
13.1. According to The California Consumer Privacy Act (“CCPA”)
residents of California, United States have specific rights
regarding their Personal Data. California consumers have the right
to 1) request that businesses disclose information about their
collection and use of Personal Data over the past year; 2) ask such
businesses to delete Personal Data; 3) opt-out of the sale of their
13.2. Mailercloud in terms of CCPA acts as a service provider and we process Personal Data on our Clients behalf. Please direct any requests for access or deletion of your Personal Data to our Clients with whom you have a direct relationship.
Please contact us any time via email: [email protected]