Terms and conditions

Terms and conditions

These Terms and conditions outline the rules and regulations of use, applicable to your use of Mailercloud’s services. Any specific conditions negotiated between Mailercloud and the user shall take precedence over these Terms and Conditions.

Scope of Mailercloud services

Mailercloud email marketing platform provides marketing and/or transactional solutions marketed through the www.mailercloud.com website.

User account management

To use the Mailercloud services, you are required to set up an online account.

The user is responsible for the accuracy of the information provided and requires to update all pertinent information or advice Mailercloud immediately incase of any change to his/her situation.

The user shall take all necessary steps to maintain the confidentiality to access to his/her account.

You agree to immediately notify Mailercloud and to change his/her access password, in case of any event of fraudulent use of his/her account.

Any costs resulting from unauthorized use of the user account will be at the user's expense until Mailercloud has been notified.

Mailercloud will under no circumstances be responsible for any material or immaterial damage resulting from the use of an account by a third party, with or without the users authorization.

Mailercloud archives all messages sent and received via its platform. Distribution lists are maintained from the time the user opens and correctly updates his/her account. Mailercloud protects the integrity, confidentiality and the administrative, material and technical security of the user's personal information.

Financial conditions

Subscribing to Mailercloud services commits the user to paying the purchase price for the services selected in his/her country of residence.

Unless stipulated, the price of the services subscribed to will be paid at the time of subscription and in the currency in which they are invoiced.

Prices displayed on the website do not include charges and are exclusive of VAT. Additional charges shown on the invoice will be based on the user's country of residence and any applicable statutory or regulatory provisions.

Mailercloud intellectual and industrial property rights

All programs, services, processes, designs, software, technology, brands and trademarks, and inventions that appear on the website, are accessible via website or via Mailercloud services are the property of Mailercloud or its licensors

The user undertakes not to use, in any way, the shape or form, the website, services or any of the above-mentioned items for purposes other than those foreseen in the present document.

Protection of third party personal data

Mailercloud has access to the information contained in the email distribution lists created by users of its services in their personal account, as well as to the subject line and content of emails addressed to distribution lists via Mailercloud services.

This data is stored on secure servers and is subjected to computer processing to provide the service subscribed to, by the user and improve Mailercloud services.

With the user's authorization, the behavior of the recipients of these emails may subject to analysis (tracking of an individual's open, click and bounce rates) to improve its email marketing campaigns.

Mailercloud undertakes to neither transfer nor rent the data contained in the distribution lists created by users of its services.

The personal data contained in the distribution lists may only be disclosed to a third party in the following instances:

Only with the user's authorization and confirmation that the owner of this personal data has personally authorized its disclosure;at the request of legally competent authorities, upon presentation of a court order or within the context of a legal dispute.

Prohibited use

The use of Mailercloud services by subscribers is strictly personal and may not be rented out or transferred to a third party free of charge or for a fee. Except if the service is pre-authorized by Mailercloud, only one account may be created per subscriber.

Any use of services that is liable to damage, disable or overload Mailercloud infrastructure or the networks connected to Mailercloud servers, or hamper the use of the service for other users, is prohibited. Any unauthorized attempt to access services, other accounts, IT systems or other networks connected to a Mailercloud server or one of its services by hacking or any other means is prohibited.

Changes to terms and conditions of use, and Mailercloud's policies and products

Mailercloud may be required to amend these terms and conditions of use, its anti-spam and confidentiality policies, and its products.

When the user logs onto his/her account, he/she will be informed of any changes that have been introduced and invited to accept them in order to continue to use Mailercloud services.

The latest version of the terms and conditions of use, anti-spam and confidentiality policies and Mailercloud product offering can be viewed at any time on the www.mailercloud.com website.


This contract is valid for an indefinite period.
It can be terminated by the user from his/her personal account at any time.
Upon termination by the user, any sum paid in exchange for Mailercloud services remain due to Mailercloud, including any unused sending quotas.

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